Privacy policy

This policy explains how [Legal business name] ("Mehrav Studio", "we") handles your personal information when you use mehrav.studio.

What we collect

• Order details: your name, email, mobile number and delivery address, and what you bought.
• Account details: if you create an account, your password (stored encrypted), saved addresses and wishlist.
• Payment information: handled by our payment providers (Safepay, JazzCash, Easypaisa). We receive a confirmation and a reference, never your full card number or wallet PIN.
• Messages: what you send us through the contact form, email or WhatsApp.
• Usage data: with your consent, analytics and advertising cookies (Google Analytics, Meta Pixel, TikTok Pixel) that tell us how the site is used.

How we use it

• To process, deliver and support your orders, including confirming cash on delivery orders by phone or WhatsApp.
• To prevent fraud and fake orders.
• To send order updates by email, SMS or WhatsApp.
• To send our newsletter, only if you've subscribed. You can unsubscribe at any time.
• To improve the site, and to show relevant ads, only if you accept analytics or marketing cookies.

Who we share it with

Courier partners (to deliver your parcel), payment providers (to take payment), our email provider and hosting provider. We do not sell your personal information.

Cookies

Essential cookies keep your bag and session working. Analytics and marketing cookies are only set after you accept them in the cookie banner, and you can change your choice at any time from the link in the footer.

How long we keep it

Order records are kept for as long as required for tax and accounting purposes. You can ask us to delete your account at any time.

Your choices

You can view and update your details in your account, unsubscribe from emails, or ask us for a copy or deletion of your data by emailing hello@mehrav.studio.

Contact

[Legal business name], [registered address], Pakistan. Email: hello@mehrav.studio.